This is shopping information for overseas purchasing agency products.
- Overseas purchasing agency shopping information
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- All products from Bamboo Shop are shipped from Japan and Bamboo Shop does not have its own stock.
- The selling price on the product page is pure product price, and you can check whether the product is in stock immediately by clicking the shopping basket or purchase right away, or check inventory button.
- Shipping is all free.
- Delivery Period & Shipping Fee
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- After payment It will take about 10-15 days and . In some cases, it may be delayed further, so please contact the customer service center in advance and order the products you need on a specific date. Please be aware that overseas delivery is not as fast as Korea.
- It's rare, but if the volume or weight of differs significantly from the time of order, shipping charges may be added , and in this case, we are contacting the customer individually.
- customs duty and surtax
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- All products from Bambu Shop are delivered directly from overseas delivery centers, and the payment price does not include customs duties/taxes.
- In the case of Japanese goods, tariffs and VAT will be exempted if the total price of pure goods is USD 150 or less. (Excluding some items such as liquor and perfume / If you purchase more than 60 ml, you will be subject to customs tax.)
- Customs tax will be imposed only if the price of pure products is over USD 150 and the delivery company (Fedex, etc.) will give you a receipt directly.
- The customer who placed the order with this receipt can pay directly by bank or online.
- If you ask about our Bambu shop, we will inform you of the approximate customs value tax, and you have to contact the Korea Customs Service directly for the exact amount of customs value tax.
- Please understand that it is difficult to provide individual information because the tariff/tax rates vary by item.
- order cancellation
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- Depending on the progress of overseas purchase agency, In the case of expenses incurred because of cancellation processing, there is and the buyer is responsible.
- Step after ordering a local product and before shipping the product at a local retailer
There is no additional cost and we will cancel it without any notice.
- If the product cannot be recovered locally, such as in the local export customs clearance stage, the local cancellation can be physically made It's impossible and please review the return after receiving the product.
- Step of shipping products from local retailers
If the product can be recovered, there will be a local round trip shipping fee for the local return after collection, We will inform you individually after checking the return cost.
(For your information, local shipping charges in Japan are determined according to the shipping/destination area, size/weight of the cargo Osaka-Tokyo, for size 80 cargo, the round-trip fare is about KRW 30,000. - Depending on the progress of overseas purchase agency, In the case of expenses incurred because of cancellation processing, there is and the buyer is responsible.
- Exchange/return information
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- It is an overseas purchasing agency, not a company that holds and sells Bamboo Shop inventory.
Therefore, returns will be made after receiving them directly from overseas shopping malls/brand companies, Refund will be made to the buyer after the refund process of the overseas seller is completed. - Return because of the reason attributable to the buyer: A refund will be made after the return fee is deducted.
For return fee,
Round trip international shipping fee + Local round trip shipping fee + Domestic return shipping fee (However, it can be omitted if returned directly to the local area)
Please return the product within 7 days of receipt. - Return because of product defects, misdelivery, etc.: Refund of the amount paid
- It is an overseas purchasing agency, not a company that holds and sells Bamboo Shop inventory.
- A/S information
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- All products are for overseas domestic use and may not be available in Korea. We inform you that A/S is not responsible.
- Electronic products in Japan, the United States, etc. use 110 volts. If the product itself does not support free bolts, a separate transformer or adapter may be required when used in Korea.
- Please note that the product manual is written in foreign languages such as Japanese and English, and there are many cases where there is no Korean manual.
